What Information We Hold and Why
When you open an account, we collect your name, contact details, date of birth and login credentials. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount — we do not store your full mobile wallet PIN or password. Device identifiers,
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browser type and session activity are logged automatically to keep your account secure and to detect unusual access. We may also collect IP address data to apply region-based eligibility rules, since availability depends on local law. Inside your account wallet, transaction history is retained so you
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can review every deposit and withdrawal you have made. We use this data to process payments, verify identity where required, prevent fraud and respond to your support requests. We do not sell your personal data to third parties. Any third-party service provider we work with —
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such as payment processors handling bKash, Nagad or Rocket transfers — is bound by data-handling obligations consistent with this policy. You can request a copy of the data we hold on you at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.